Shipping & Returns
At this time, Storm Creek ships to the contiguous United States only. We do our best to process and ship orders within 1-2 business days (8 a.m. to 5 p.m. CT, M-F, not including holidays).
Storm Creek uses UPS for shipping of consumer orders. Pricing depends on the total pieces and the weight of each order.
U.S. Standard Ground: Delivery within 5-7 business days ($9.50).
U.S. Second Day: Delivery within 2 business days ($20.00).
U.S. Overnight: Delivery within 1 business day ($29.00).
U.S. Standard GROUND
Orders shipped via standard delivery typically arrive in 5-7 business days for the United States and select Territories. Please allow up to 14 business days for shipments to A.P.O. and F.P.O. addresses.
U.S. Second Day/Overnight
Orders must be made before 3:00 p.m. CT to guarantee that your order is processed on the same day. For consumer protection, all orders are subject to review, including credit card authorization and verification. As a result, there may be a slight delay in order processing; your patience is greatly appreciated. Expedited delivery methods are not available for PO Boxes or APO/FPO addresses.
Storm Creeks fulfillment center is closed for the observance of major United States Holidays. Orders placed on a major holiday are processed and shipped the next business day.
- New Year’s Day
- Memorial Day
- Independence Day
- Labor Day
- Christmas Eve
- Christmas Day
Return & Exchange Policies
You may return most new, unworn items within 30 days of delivery for a full refund. We’ll also pay the return shipping costs if the return is a result of our error (you received an incorrect or defective item, etc.). All items must be returned unworn with the tags attached.
You should expect to receive your refund within four weeks of giving your package to the return shipper; however, in many cases, you will receive a refund more quickly.
This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days).
NOTE: All warehouse sale items, clearance, sale, and custom embroidered pieces are final, non-returnable.
To initiate a return for an item you bought online, please login or create an account (using the same email address you used at checkout), click on the item you purchased, and ‘click return’ item in the top right of the page.
To exchange an item you bought online, please login or create an account (using the same email address you used to checkout), click on the item, and click ‘return item’ in the top right of the page. Then, select replacement/exchange as your return method, and provide an explanation in the box provided. All items must be exchanged within 30 days of online purchase unworn with the tags attached.
Our products are backed by a lifetime warranty. We will happily repair or replace defective apparel. To request a warranty return, please submit the following form (we will get in touch with you shortly regarding your request):
Need help? Please contact us with your order number and details about the product you would like to return/exchange – we’re happy to help! We will respond within 1-2 business days with instructions.